Terms & Conditions

Welcome to TripAd Tours! These Terms & Conditions (“Terms”) outline the rules and regulations for using our services and website. By booking with us or accessing our website, you agree to comply with these Terms. Please read them carefully before proceeding.


1. General Provisions

1.1. TripAd Tours provides travel-related services, including but not limited to flight bookings, hotel reservations, tours, and transportation.
1.2. These Terms apply to all users of our services and website in Vietnam or internationally.
1.3. By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.


2. Booking and Payment

2.1. Booking Confirmation: All bookings are subject to availability and confirmation. A booking is considered confirmed once full or partial payment is received, as specified at the time of booking.
2.2. Payment Methods: We accept online payments, bank transfers, cash, and other methods specified on our website.
2.3. Pricing: Prices for services are displayed in the applicable currency and include applicable taxes unless stated otherwise. TripAd Tours reserves the right to modify prices due to changes in currency exchange rates, taxes, or other factors beyond our control.


3. Cancellations and Refunds

3.1. Cancellation by Customer:

  • Cancellation requests must be made in writing or through our customer service.
  • Refund eligibility depends on the cancellation policy specific to the service booked. These terms will be communicated at the time of booking.

3.2. Cancellation by TripAd Tours:

  • In rare cases, if TripAd Tours cancels a booking due to unforeseen circumstances, customers will receive a full refund or an alternative option of equal value.

3.3. Non-refundable bookings (e.g., promotional offers) are clearly marked and are not eligible for refunds.


4. Responsibilities of TripAd Tours

4.1. We act as an intermediary between you and service providers such as airlines, hotels, and tour operators. While we strive for the highest standards of service, TripAd Tours is not liable for any delays, cancellations, or issues caused by third parties.
4.2. We are not responsible for losses resulting from natural disasters, political events, health emergencies, or other situations beyond our control.


5. Customer Responsibilities

5.1. Customers must provide accurate and complete information during the booking process. Any errors or omissions may result in additional charges or failed reservations.
5.2. Customers are responsible for obtaining valid travel documents, including visas, passports, and permits. TripAd Tours is not liable for denied boarding or entry due to incomplete or incorrect documentation.
5.3. Customers must adhere to the rules and policies of service providers, including baggage allowances, check-in times, and hotel regulations.


6. Privacy Policy

By using our services, you agree to the collection and use of your personal data as outlined in our Privacy Policy. We prioritize the security of your data and ensure it is handled responsibly.


7. Intellectual Property

7.1. All content on the TripAd Tours website, including text, images, logos, and software, is the property of TripAd Tours unless otherwise stated.
7.2. You may not copy, reproduce, or distribute our content without prior written consent.


8. Changes to Terms & Conditions

TripAd Tours reserves the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.


9. Dispute Resolution

9.1. Any disputes arising from the use of TripAd Tours’ services will be resolved amicably.
9.2. If amicable resolution is not possible, disputes will be governed by the laws of Vietnam and resolved in the appropriate courts.


10. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

  • Email: info@tripadtours.com
  • Telephone: (+84) 286369 599
  • Office Address: 12th Floor, Hong Ha Center, 25 Ly Thuong Kiet Street, Phan Chu Trinh ward, Hoan Kiem, Ha Noi

Thank you for choosing TripAd Tours! We look forward to serving you and making your travel experience unforgettable.

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